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FAQ

We are pleased that you would like to become a member of the KAIFU-LODGE! Our consulting team is there for you on site: Feel free to drop by spontaneously between 9:00 a.m.-08:00 p.m. and bring some time with you or make an appointment under +49 40 401281 or under beratung@kaifu-lodge.de.

We are very pleased about your interest in the KAIFU-LODGE and would like to offer you the unique opportunity to get to know us and our extensive fitness offer for a whole day free of charge and without obligation. So that we can plan sufficient time for your visit, we ask you for a previous registration by telephone under +49 40/401281 or by mail under beratung@kaifu-lodge.de

Members & guests can book a squash court flexibly online here or directly via our staff at the reception on site.

For dear friends or family: With our numerous vouchers you give away fitness, relaxation or health. We offer vouchers for:

- Memberships (Flex, 6 months, 12 months, 18 months) 
- day passes 
- training plan 
- cardioscan
- squash  
- massages
- restaurant
- KAIFU-LODGE Shop

We are family - We are happy to be there for you as a family with our childcare, regular children's courses or the possibility to take your children up to the age of 12 free of charge to the swimming or outdoor pool. For safety reasons, we would like to point out that - apart from the above-mentioned offers - children are neither allowed to use the sports areas nor to stay unsupervised in the KAIFU-LODGE. If you have any questions, our team will be happy to help you.

As a new member, you will receive a tour of our facility from our trainers as well as an introduction to the use of our equipment. In addition to the first briefing, our trainers will gladly take the time to work with you to create an individual training plan that will bring you closer to your goals and that is tailored to your needs and your everyday life. 

The creation of a training plan costs 29,00 euro and includes a short anamnesis, a measurement on the Cardioscan (fat/muscle/water measurement), as well as the creation of an individual training plan. If you wish, you will receive this by e-mail or in printed form to take home.

Please contact our reception or our trainers. They will be happy to help you!

In our prevention and therapy area, experienced therapists - osteopaths, alternative practitioners, physiotherapists, medical masseurs and wellness therapists - offer a wide range of massages and therapy treatments. They take their time and work consciously and holistically with your individual health condition.

Find out more about our offer here.

You can find the opening hours here!

You can find the studio map here.

The parking lot in front of the KAIFU-LODGE can be used by members and guests for 3 hours free of charge.

Right after the entrance you will find a red ticket validation machine at the reception. Please remember to validate your ticket there at the latest before leaving the KAIFU-LODGE - the exit barrier will only open with a validated ticket.  Of course, our reception staff is ready to help you with any problems or questions you may have.

Alternative parking is available in the parking garage 50m next door. Please note that parking there is subject to a fee. Until 6 pm you can park the first half hour free of charge. After 6 p.m. each additional hour costs 1 Euro. In the low-cost sports tariff from 18:00-23:00 you can park your car for a flat rate of 2 euros and come to the sports. A day ticket costs 6 euros.

Opposite our reception are the lockers for valuables, which you can use for a deposit of 2.00 euros.

Appointments can be made at any time at the reception desk on +49 40 401 281 or with the respective therapists. Please note the cancellation conditions.

To store your personal belongings, you will find 500 lockers in each of our locker rooms. If you come in sportswear and only want to lock up your bag, you can also use our express lockers in front of the stairs to the upper floor. For all lockers you need a 1 or 2 euro piece as a deposit chip. For those who are traveling without money, we have deposit chips available at the reception.

For styling after sports you can use our hairdryers and cosmetic magnifying mirrors. And for a closer look, you will also find body scales in our locker rooms.

Our partner bellapelle- Kosmetikstudio Hamburg is here for you in the KAIFU-LODGE.

Bellapelle is looking forward to your appointment request under +49 40 - 69 27 62 57 or
https://www.terminbuch.de/bellapelle-kaifulodge/termine

Our range of massage- and therapy services is available to everyone, treatments on private prescription are possible. Appointments can be made by calling +49 40 402181 or directly with the therapists.

You forgot your water bottle or towel during your last visit? In our lost property box in the training area, diagonally opposite the trainer point, we deposit such found objects. Lost jewelry or other personal valuables can be picked up at the reception or contact rezeptionsleitung@kaifu-lodge.de.

You are welcome to drop off found items at our reception desk or place them directly in the lost and found box in the training area, diagonally across from the trainer point.

The men's and women's locker rooms are directly connected to the wet and sauna area. From there you can access the indoor and outdoor pools as well as the sauna area of Bäderland KAIFU-BAD. Attention: Currently our sauna area is under reconstruction. Therefore, access to the Bäderland swimming + sauna area is only possible via our outdoor terrace!

Are you coming with your baby or toddler for sports or childcare? Especially for you, we have set up a quiet area on the right in the women's locker room for changing clothes and diapers. Fathers will also find a changing table and playpen in the men's locker room.

 

Cardioscan offers a targeted analysis of your training and your state of health by measuring various body data such as resting metabolic rate and metabolic profile. Thanks to the analysis, you get to know your body even better and can thus design your training more efficiently and thus achieve your personal goals even better. Through regular check-ups you keep an eye on your goal

Here you can find more information

You packed your sports bag in a hurry and forgot something important? In our store at the reception we have a selection of towels, bathing shoes, T-shirts and sports pants, squash rackets and balls ready for your express purchase. 

For all fans, we have developed a sustainable KAIFU-LODGE collection - if you have any questions, our staff at the reception will help you.

 

A healthy and safe training is our top priority. That's why our trainers are always available to answer your questions. Are you looking for a new exercise or do you not know how to use a piece of training equipment and need help? Feel free to talk to our trainers on the floor or contact our trainer point in the training area!

We'll go the extra mile for you to make sure your favorite class takes place even if the scheduled instructor is unable to attend. On our website or app you can see in the class schedule who is substituting for the course. 

The KAIFU-LODGE offers optimal possibilities for a 1:1 support by a personal trainer. Here you can get an overview of our personal trainers and contact them directly if you are interested.

You can find our schedule here.

We are always looking for motivated employees! You can find our advertised positions here. If you are interested in working in the KAIFU-LODGE team, but there is currently no suitable position advertised, please send us an unsolicited application to info@kaifu-lodge.de

Registration is currently still required. You can register for a course via our booking tool 

Apart from individual exceptions, participation in our 284 courses/week is included in your membership. Courses that require additional payment, such as HYROX or X-Plode, are specially marked in the class schedule and can be booked in advance at the reception.

You can find our job offers here.

Guests are always welcome. With a day ticket (Mon-Fri 20 Euro/ Sat-Sun 20 Euro) you can visit courses, train on equipment, or use the swimming pool and sauna for a day even as a non-member. We do not offer single tickets for courses.

Regularly we offer a membership only from 18 years. For children of our members we make an exception - they can train in the KAIFU-LODGE from the age of 16. The basis for this is a preliminary discussion with our counseling in the presence of a parent or guardian, as well as a short check by a trainer. More information: beratung@kaifu-lodge.de

For individual class formats - Yoga, Pilates, classes for expectant mothers and Mother/Father & Child I,II,III - you can purchase 10-cards at the reception. Please note that our 10-person cards are not transferable to other persons and are valid for 12 months.

Also the small KAIFU-LODGE fans do not come too briefly with us. We regularly offer various workshops (Hip-Hop, Jiu-Jitsu, Yoga, Zumba etc.) for children and teenagers. Children of non-members can also participate in workshops (Hip-Hop, Jiu-Jitsu, Yoga, Zumba etc.) for children and teenagers. Children of non-members can also participate in the workshops.

While you train with us, your child is in the best hands at the KAIFU-LODGE. In our free childcare for children of running age up to 7 years, experienced caregivers lovingly take care of the little ones, so you can do sports in peace. For information on opening hours and our childcare concept, you can find more information here

We know what is important in the times of pregnancy and re-education and accompany you carefully with sports offers in the course and on the surface, regular information evenings and if desired with accompaniment by our experienced therapists. 

You can find an overview of our entire range of services here.

In the ladies' locker room, moms and their children have plenty of space and quiet to get dressed and undressed together in a specially equipped mother-child area, as well as a spacious changing table. The men's locker room is also equipped with a changing table. Next to our children's studio (Studio 7) is a child-friendly restroom.

Also non-members are welcome in the KAIFU-LODGE! With our day ticket (Mon-Fri 20,00 euro/ Sat-Sun 20,00 euro) you can visit courses, train on equipment or use the swimming pool and sauna for a whole day! 

You can get the day pass on site at our reception, pre-registration is not necessary.

Ask at the reception: there you can purchase a variety of vouchers (only cash payment possible).

You can find the squash prices here.

The squash area is not part of your membership and therefore you have to pay for it, but as a KAIFU-LODGE member you benefit from the following discounts

Feel like hitting a few balls? For a fee of 5,00 euros you can get a rental racket at our reception. Squash balls are available for 4,00 euro/piece.

You can find our prices here.

As a KAIFU-LODGE member, you can use the endurance, strength and conditioning training equipment 364 days a year. Our huge course program is also available for you. The member may use the sauna, the outdoor pool, the indoor pool and the club rooms located on the KAIFU-LODGE site, as well as the associated ancillary facilities such as plunge pools, flood showers, air showers, sunbathing lawn and relaxation areas. These are voluntary services that are provided at your own discretion. In addition, all KAIFU-LODGE members have access to the indoor and outdoor swimming facilities as well as the sauna & wet area of ​​our cooperation partner KAIFU-Bad / Bäderland. You can find the terms and conditions here.

You can find our current offers here. Our consultants from the Sales Team will be happy to provide you with additional information on partner or company rates - just ask: beratung@kaifu-lodge.de.

Welcome back! We are glad that you want to train with us again and as a former member we will give you the admission fee for free.

With regard to climate and sustainability, we think it is better if everyone brings their own towel. You can buy a replacement for a forgotten towel at the reception.

The KAIFU-LODGE offer is so diverse: we can understand that you would like to try more of it. For a second trial we offer you the possibility to purchase a day pass. If you decide to become a member within 4 weeks, please bring the receipt with you - the amount for the day pass will be refunded.

On request and after prior inquiry when registering for the trial training, a trainer will guide you through our house and introduce you to the different training areas. Before or after you have the possibility to train yourself or to visit one of our numerous courses.

A previous registration, by telephone under +49 40 / 401281 or by mail to beratung@kaifu-lodge.de is necessary. The voucher is only redeemable if you have not yet completed a trial training with us.

You can reach our Member Services Office (MSB) at any time by email at msb@kaifu-lodge.de or on site as well as by phone at +49 40 / 401281 during the following office hours: mon - thurs 9:00 a.m. - 4:00 p.m. and fri 10:00 a.m. - 3:00 p.m.

We are working on a data protection compliant option. Until then, our member service office will be happy to provide you with information about your membership duration.

You can reach our service office at msb@kaifu-lodge.de or on site as well as by phone at +49 40 / 401281 during the following office hours: 
mon - thurs 9:00 a.m. - 4:00 p.m. and fri 10:00 a.m. - 3:00 p.m.

You can cancel your membership in writing 4 weeks (2 weeks for KAIFU FLEX) before the end of your agreed term, e.g. by mail: msb@kaifu-lodge.de, or by mail to: KAIFU-LODGE, Attn: Member Service Office, Bundesstr. 107, 20144 Hamburg. Alternatively, we have cancellation forms available for you at the reception.

Family & Friends of our members are welcome! With our day ticket (mon-fri 24,00 Euro/ sat-sun 26,00 Euro) your guest can use courses & area, swimming pool and sauna for a whole day.

 

Please note our current Corona information for any restrictions and changes!

You know someone who wants to become a member of KAIFU-LODGE? We are happy about that! Then feel free to contact our on-site counseling or send an e-mail to beratung@kaifu-lodge.de. Our staff will get back to you as soon as possible with an attractive offer!

At the moment it's very important that you have your membership card with you, with which you have to check in and check out! If you should have forgotten your card, please show our staff at the reception your ID card with which you can identify yourself. 

In case of loss, you can request a new membership card at our reception for a fee of 10.00 Euro. 

The payment of your membership fee by SEPA direct debit is the easiest way. The written mandate must be confirmed by you with a signature. The corresponding forms are available at the reception.

When transferring money, please state your full name and membership number in the reason for transfer. The bank details are 


FIREBALL Freizeit-Einrichtungen GmbH & Co. KG
IBAN: DE97200700000353513500
BIC: DEUTDEHHXXX

All important information and restrictions can be found on our special page.

For example, if you checked in with your membership card, you can check out with your membership card or another medium (chip wristband or chip sticker).

No, if you have checked in with your membership card, you can only open/close your locker with this medium.

To prevent multiple cabinets from being used simultaneously by a member/external guest.

You have received your new membership card? Perfect! Your card is already active and can be used directly during your next visit. Just hold your new card at the terminal for check-in or check-out.

All you need to open the locker is your membership card (alternatv: chip wristband or chip sticker). Choose an individual locker. Hold your membership card in front of the button and press it in. Your locker is locked. Open your locker by holding your card in front of the button. The color will turn green.

No, please select only one locker. Once you have selected a locker, further locker usage is not possible.

Please contact our reception immediately.

Also non-members are welcome in the KAIFU-LODGE! With our day wristband (Mon-Fri 20 € / Sat-Sun 20 €) you can attend classes, train on equipment or use the swimming pool and sauna for a whole day! You can get the day wristband on site at our reception, pre-registration is not necessary. With the wristband you can pass through the Check/In & Check/Out as well as a locker. The wristband will be confiscated at check-out.

The men's and women's locker rooms are directly connected to the wet and sauna area. From there you can access the indoor and outdoor pools as well as the sauna area of Bäderland KAIFU-BADS. You can get through the barrier in Bäderland with all three chips.

Chip wristband as well as store stickers can be purchased at our reception.

In the wristband as well as in the sticker is an integrated chip, with which you also come through the Check/In & Check/Out as well as to a locker. IMPORTANT: If you check in with your wristband, for example, you must also use your wristband for your locker.

Yes, we offer you three different sizes (Small 180mm / Medium 195mm / Large 220mm).

Has your address changed or were you not available at the time of delivery? Your mail should be deposited with us at the reception.

Please contact our Member Services Office immediately. You can reach our Member Services Office (MSB) at any time by e-mail at msb@kaifu-lodge.de or on site as well as by phone at 040 / 401281 during the following office hours: Mon - Fri 10.00 - 15.00